FAQs / Help

Frequently Asked Questions (FAQ)

Q1. What is a paithani saree?

Ans. Paithani saree is a traditional Indian saree known for its rich silk fabric, intricate handwoven designs, and vibrant colors. It's a classic beauty that's popular for weddings and special occasions.

Q2. How do I choose the right saree size?

Ans. Sarees are typically one-size-fits-all due to their versatile draping style. However, if you're concerned about length or fit, please refer product detail page for assistance.

Q3. How do I care for my saree?

Ans. It's recommended to dry clean sarees to maintain their quality and color vibrancy. However, our sarees may be hand washable; please check the care instructions provided with your purchase.

Q4. Do you offer international shipping?**

Ans. Yes, we offer international shipping to select countries. Please check our shipping policy page for more information.

Q5. What is your return/exchange policy?*

Ans. We accept returns and exchanges within 14 days of purchase, provided the saree is unworn, undamaged, and in its original packaging. For detailed instructions, please refer to our Refund policy

Q6. How can I track my order?

Ans. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

Q7. Do you offer customization services?

Ans. No, we do not offer customization services for our sarees. Please contact our customer support team for more information and to discuss your requirements.

Q8. Are the colors of the sarees accurate on the website?

Ans. While we strive to display colors accurately, the appearance of colors may vary depending on your monitor settings. If you have concerns about color accuracy, please contact us for further assistance.

Q9. How can I contact customer support?

Ans. You can reach our customer support team via email at care@varkalasilksaree.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours.

Q10. Can I cancel my order?

Ans. Orders can be canceled within 12 hours of purchase. Please note that cancellations may not be possible once the order has been processed for shipping. For assistance with cancellations, please contact our customer support team immediately.

Q11. Do you offer wholesale or bulk ordering?

Ans. Yes, we offer wholesale and bulk ordering options. Please reach out to our sales team for pricing and further information.

Q12. Do you have a physical store location?

Ans. Currently, we operate exclusively online. However, we may expand to physical store locations in the future.

For any further questions or inquiries, please don't hesitate to reach out to our customer support team. We're here to assist you!