Return Policy Agreement

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@varkalasilksaree.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at care@varkalasilksaree.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@varkalasilksaree.com.

We want you to love your Varkala Silk Sarees purchase. If something isn’t right, we’re here to help.

7-Day Return Policy

You have 7 days after receiving your item to request a return.

Eligibility Criteria

To be eligible for a return:

Item must be in the same condition as received
Unworn or unused, with tags intact
In the original packaging
Must have a receipt or proof of purchase

Mandatory Unboxing Video & Images

For all return or replacement claims:

An unboxing video is mandatory at the time of opening the package
For wrong item claims, you must provide:
A clear unboxing video
Product image
For damaged product claims, you must provide:
Image of the outer package
Image of the damaged part of the product

⚠️ Return or replacement requests without a proper unboxing video will not be accepted.

Return Process & Pickup

We will arrange a reverse pickup for returnable items.
For remote areas or non-serviceable pincodes, the customer will need to self-ship the item to our return address.
In such cases, we will adjust the self-shipping cost (as per actual courier charges, up to a reasonable limit) at the time of refund.

Return address: C-60, 1st Floor, Pramukh Park Industrial Society,
Near Batli Bolt Circle, Pandesara Road,
Surat - 394421